Price was Right
“When we decided to replace the windows in our house, we contacted a number of different companies. We didn’t get a very good feeling about most of them(some didn’t seem to know the Berkeley requirements, some weren’t willing to get the building permits for us or they were going to charge an exorbitant fee for this and some were pushing brands that we never heard of). They also had very “slick” presentations that we didnt trust. When we called Mike Castricone of US Window Renewal, he answered the phone himself, agreed to come over the next day and was extremely prompt. He was very down to earth and personable. He seemed to know all of the regulations and gave us advice that indicated he had our interests at heart. He took the measurements right then, and pointed out a few regulations that we were unaware. of. One day later he e-mailed his bid to us and we were pleased to see that his price was near the low end of the other bids.
After a few days we called him to give him the job. He came back the next day to take final measurements, and told us that it would take about 4 weeks for the windows to be delivered. Just about 4 weeks later he called to tell us that the windows were in and we arranged to do the job the next Tuesday. His crew showed up on time on Tuesday and were done midday Wednesday. His crew was terrific. There were three of them, each one having his own specialty. They were extremely personable, and their work was perfect. We were very pleased with everything they did. It even starting raining at one point but that didnt slow them down at all. Then Mike came over with the approved permit and said that he wanted to be here when the building inspection was done. Our experience with Mike and US Window was the best we have ever had with a contractor.”